IMPORTANT

To ensure a smooth arrival, our local team will reach out to you directly via email prior to your stay. It is very important that you provide a valid email address, as we must send required forms and collect additional information needed for access into the development, community gates, clubs, and other amenities. Without this information, we may not be able to complete your pre-arrival arrangements.

STANDARD SERVICES INCLUDED
*Access to Residence Guidebook
*Coordinating Essential Transportation
*Pre-Trip Essentials:

Our standard pre-arrival service ensures a smooth and efficient transition from booking to arrival. Designed to meet the essential travel needs of our guests prior to arriving at the destination such as coordinating arrival transportation, answering general questions about the residence and providing property arrival instructions. This service does not encompass concierge functions such as itinerary planning before or during the trip. However, guests have the option to upgrade to our premium services for an additional fee to access these additional benefits.

Service available up to a maximum of 30 days prior to arrival.

*Standard Host Services: Limited hosting service. After providing essential information post booking, our hosts will reach out to guests a maximum of 72 hours before arrival and serve as the main point of contact throughout the on-site experience.

*Premium Trip-Planning: Personalized, luxury trip planning service. Designed to meet the needs and desires of our travelers, ensuring their stay is as memorable as possible. Local experts use their destination knowledge to create customized travel itineraries up to a maximum of 120 days prior to arrival date.

*Premium Host Service: Luxury hosting service designed to manage our guest's customized itineraries by booking, confirming, or canceling any scheduled activities, excursions, dining, and other reservations as necessary. Our host will liaise with service providers to accommodate any modifications or changes to the itinerary based on guest preferences or unforeseen circumstances, ensuring a flexible and personalized travel experience.