When the guest rents the villa, either by private agreement or through a digital platform, the guest and companions agree to respect the following rules:
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IT IS STRICTLY FORBIDDEN:
1. Bringing unauthorized pets onto the premises.
2. Smoking inside the bedrooms.
3. Making copies of the property's keys.
4. Removing any items from the property.
5. Creating excessive noise between the hours of 11 p.m. and 10 a.m.
6. Damaging any furniture, decorations, appliances, or the property itself.
7. Using “cantoya balloons” or any other pyrotechnics that may jeopardize the villa's and its guests' safety.
8. Organizing events or parties without the authorization of our Administration.
9. Engaging in any illegal or immoral activities.

WE KINDLY ASK YOU TO:
1. Respect the number of guests registered in the rental agreement.
2. Avoid storing food in bedrooms or leaving wet clothes on the floor to prevent insects.
3. Store all valuables in the provided safe deposit boxes.
4. Refrain from hanging towels or bathing suits from the balconies.
5. Avoid sitting on beds or furniture in a wet bathing suit or placing wet towels on them.
6. Use the garage and keep the street clear.
7. Help us conserve our natural resources by not unnecessarily leaving the faucet or shower on.
8. Use the air conditioner only when you are in your room with the windows closed, and set the AC thermostat between 21 and 26°C (70-79°F) to avoid repair charges. Remember that the compressor will overload and shut down if set below 21°C/70°F, which will require a technician to fix and will be charged to your security deposit. Also, remember that the air conditioners may take some time to cool the area due to our beach location.
9. Turn off lights when not in use or leaving, and allow our service personnel to turn off unused features.
10. Avoid ironing on beds, tables, or floors; please ask the staff for an ironing board (donkey).
11. Please use toilet paper appropriately and refrain from flushing sanitary napkins, diapers, or any solid objects down the toilet.

Pets: Villa Jade has a strict no pets policy except certified assistance dogs. In this case, additional disinfection fees may apply.

Villa Staff
We kindly ask that you respect staff work schedules and breaks during your stay. Our staff is dedicated to providing excellent service only within the property; therefore, our team cannot use guests' vehicles or escort them off the premises for safety. However, if you require assistance with transportation, a driver, or any other need, our concierge will gladly support you.
Likewise, team members are strictly prohibited from taking care of their minors. If you require a babysitter, please get in touch with your concierge. For security reasons, only staff and suppliers authorized by the administration are allowed to enter the villa.

Events, Parties and Commercial Photographs
Organizing events or parties and taking commercial photos or videos on the property is only permitted with prior approval from the administration. Tenants are advised to read their rental agreement. It is important to note that the property is located within the urbanization and is subject to the rules that govern its use. Unfortunately, permits for specific services or activities are not always possible due to factors beyond the owner's control.

Day Visits
It's always great to have visitors during the day when you're in Acapulco. Our Day Visits policy allows one visitor for every two guests in the villa. For instance, if there are ten guests, up to five visitors are permitted. However, you must first ask the Owner through your Concierge for authorization before receiving guests. Additional staff or catering services may be needed depending on the number of guests and visitors.

Please remember that day visits are limited to a maximum of six hours. A DayPass fee will be charged per visitor if this time is exceeded. Visitors are not allowed in the kitchen or the bedrooms and cannot stay overnight in the villa. If necessary, written permission from the Owner is required. In the event of consent, visitors will become guests, and an extra guest fee will be charged for the remaining nights. There are no exceptions.

House Linens
As part of our dedication to environmental sustainability, we change the bed linen and towels in our rooms every three days. Please inform your housekeeper or put your used towels in the assigned basket if you need more frequent changes. Please note that frequent change requests may incur extra fees. Please use our towels and household linen responsibly to prevent penalty fees for misuse or replacement. Thank you for assisting us in maintaining a sustainable and enjoyable environment for all our guests.

Swimming pool
For the safety of all, please refrain from leaving bottles, glasses, or any foreign items near the pool area. Additionally, bubble baths, shampoo, and foam baths should not be used. It is crucial to avoid introducing any substances, food, or foreign objects into the water. To ensure the safety of children under 12, they must always have direct adult supervision. Please note that our property staff are not authorized to supervise minors, but our concierge team can assist with hiring a babysitter if necessary.

Pool and Beach Towels
Throughout your stay at the villa, access to pool and beach towels will be conveniently provided. Should you have plans to visit the beach, kindly request beach towels from the butler. Each room is thoughtfully furnished with a beach bag to effortlessly transport all of your beach necessities. Please remember to return the beach towels and bags to the butler to avoid incurring replacement fees.